Leadership vs Management

The level of incompetence in this business never seems to decrease over time. I am talking about the humans that are in a position of management. Strike that. They are in the position of leadership, but provide none. Leaders create a vision for the future and set achievable goals for the organization to live by. Instead, management does not focus on the...

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Boil it Down

It amazes me how technical people turned management have trouble communicating their ideas. I received a three page document the other day that had to be read three times to be understood. Once I cut through the technical jargon and management buzzwords, the message could have been boiled down to one simple sentence with three simple bullet points: If the...

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Blamestorming

Having been forced to use Comcast for television and internet since 2006, I am not a big fan of their service. Customer service sucks. Technical support sucks. And their prices have doubled in three years. For these reasons, I simply love the DirecTV commercial about “Blamestorming”. Having worked in a variety of...

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