Boil it Down

Posted by stephens on Jul 10, 2009 in Rants, Tips & Techniques | 0 comments

It amazes me how technical people turned management have trouble communicating their ideas.

I received a three page document the other day that had to be read three times to be understood.

Once I cut through the technical jargon and management buzzwords, the message could have been boiled down to one simple sentence with three simple bullet points:

If the customer asks about Issue X when using our software, please tell them the following:

• We are aware of this isolated issue;
• Please send us your file so we can attempt to replicate Issue X;
• There is no current workaround, but Issue X will be resolved in our next release by the end of the year.

When communicating with your crew, boil it down so the message is clear, concise, and precise.